Contact Us
Email hello@icetunes.com. A real person reads every message. It helps to tell us:
- Your device: iPad, iPhone, Mac or computer
- Whether you use the app or a browser, and which browser
- What you tapped, and what you heard or didn't
Bettor Design LLC, PO Box 214, Millbury, MA 01527
Before Puck Drop
Open Rink check on your soundboard. It checks the desk, your headphones, the mic and Do Not Disturb, and each tile opens its own fix.
No Sound
- Check the levels. The device volume, the desk's faders, Mute and Dim, and the PA or speaker you're plugged into.
- Changed headphones or speakers? Tap the sound again. If it stays silent, reload the page or reopen the app.
- Safari on a Mac: make sure the tab isn't muted, and allow auto-play for icetunes.com in Safari Settings, under Websites, then Auto-Play.
- Chrome: allow microphone access so IceTunes can list your headphones and audio interfaces. The mic is never recorded.
Apple Music
- Full songs need an Apple Music subscription. Your own audio files play without one.
- Shows connected but won't play? In Account, then Music, disconnect Apple Music and connect it again. In a browser, each browser signs in on its own.
Plans and Billing
- Your plan is in Account, then Plan. In the app, Restore purchases brings back a plan bought with your Apple Account.
- Cancel a plan bought in the app in your Apple Account settings, under Subscriptions: how to cancel. Cancel at least a day before a trial or period ends to avoid the next charge.
- Refunds for App Store purchases come from Apple: request a refund.
- Any other billing question: email us.
Your Account
- Forgot your password? Choose Forgot password on the sign-in screen.
- Delete your account in Account, then Profile, then Delete account. It removes your soundboards, rosters, player details and the audio you uploaded or generated, on every device, and can't be undone. A plan bought in the app is billed by Apple, so cancel it first.
- How we handle your data: the Privacy Policy and the Terms.